400 Saint-Jacques Street, Suite 200
Montreal (Quebec)
H2Y 1S1
Canada

23h24

Our offices are closed

1 888 982-2278

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CAREERS

You like to outdo yourself. We do too.

Talents we’re looking for

Webcasting Operator (Night Shift)

We are looking for a dynamic/ tech-savvy individuals, to operate webcasting services for enterprise-level customers. You will operate audio and video equipment adhering to all standard operating procedures (SOP) and providing support as per our Service Level Agreements (SLA) for our customers.

 

   Webcasting Operator

  • Operating audio equipment: audio mixers, telephone interfaces (eg. Genters, Telos)
  • Operating video equipment: video mixers, video-conferencing codecs (eg. Cisco, Polycom)
  • Configuring streaming encoders and software applications (eg.,Flash media live encoder, vMix)
  • Responsibilities will also include providing support to clients, via phone or chat applications
  • Providing quick answers to simple issues via support ticketing application (eg. Zendesk)

To be qualified for this role, you should have experience related to AV or Studio work (video editing, sound recording or video production) or a relevant field, like IT, Computer Science, or Software Engineering. Microsoft, Cisco, or similar certification is a plus. If you’re naturally a helper, enjoy assisting people and can explain technical details simply, we’d like to meet you.

Ultimately, you will be a person our customers deal with on a daily basis – you are the frontline to our services. They will rely on you to provide well-executed standard operating procedures (SOP) and providing support as per our Service Level Agreements (SLA), all while operating and producing live webcasts.

*** NO EXPERIENCE IN WEBCASTING, NOT TO WORRY > TRAINING WILL ALSO BE PROVIDED BY DIGICAST ***

Qualifications

    • Proven work experience in any of the following, audiovisual field, video production, recording studio, technical Support, IT Help Desk Technician or similar role.
    • Proficient with Windows/Linux/macOS environments
    • Good understanding of computer systems, mobile devices and other tech products
    • Ability to diagnose and troubleshoot basic technical issues
    • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
    • Excellent problem-solving and communication skills
    • Ability to provide step-by-step technical help, both written and verbal in English

Job Description

    • Operate equipment to deliver our live webcasting services
    • Research and identify solutions to software and hardware issues
    • Diagnose and troubleshoot technical issues
    • Ask customers targeted questions to quickly understand the root of the problem
    • Track computer system issues through to resolution
    • Talk clients through a series of actions, either via phone or chat, until they’ve solved a technical issue
    • Properly escalate unresolved issues to appropriate internal teams (e.g. software- developers)
    • Provide prompt and accurate feedback to customers
    • Ensure all issues are properly logged
    • Prioritize and manage several open issues at one time
    • Document technical knowledge in the form of notes and manuals

Apply Now

Senior Front End Developer

Digicast has been creating digital event solutions for many years. Our products include: Digital event management, live video production, and live event streaming to desktop and mobile platforms.

We are building a new generation webcast platform and are looking for a senior full stack web app developer to help us meet this challenge.

You will be part of our R&D team and will work on application design and development. You will be a member of a diverse and dynamic team, in a great working environment based in the heart of old Montreal. You will work with cutting-edge technologies.

Our current preferred stack includes frontend frameworks such as Vue.js, React, jQuery, WebRTC, Bootstrap 4, Pusher, with Laravel 5 and Node on the backend   (plus many other fun goodies).

Qualifications

    • 5 + years of experience as a web application developer,
    • Professional experience with Vue.js, or equivalent (React, Angular, etc),
    • Solid knowledge of CSS, SCSS and design frameworks (Bootstrap 3 and 4),
    • Knowledge of backend technologies (PHP, NodeJS) is a plus

Job Description

    • Participate in platform design in collaboration with the product team,
    • Develop application components and web frontends,
    • Work with the backend developers to integrate front end components within the web applications,
    • Build with an eye on mobile and table platforms,
    • Engage with the team for code reviews, testing and QA,
    • Write the appropriate documentation in order to ensure continuity and maintainability of applications of which you have worked on.

Apply Now

Full-stack developer

As part of the development of our new platform we are looking for an experienced full stack web developer.

You will join our R & D team and work on the design and development of a new webcasting platform.

You will work in a diverse and dynamic team in a privileged working environment located in the heart of Old Montreal.

On the menu: Laravel, Vue.js, React, jQuery, Doctrine, WebRTC (and other wonderful surprises)

Qualifications

    • 5 + years of experience as a web application developer,
    • Experience with Laravel, Vue.js, React, jQuery and Doctrine,
    • Knowledge of NodeJS, Python, Go and Java is a plus,
    • Professional interest for online video (live) streaming,
    • Experience in system administration (Linux) including cloud (AWS) environments,
    • Experience in low network layers (TCP / IP, UDP) , the real-time protocol (RTP , RTSP, RTMP) high-level protocols (HLS, MPEG -DASH) is a plus
    • Experience in video codecs and containers (H264 / AAC, HEVC, MPEG -TS, MP4, …) is a plus
    • Bachelor in Computer Science or Information Technology or equivalent,
    • Ability to work in situations of crisis and pressures in an event environment (live).

Job Description

    • Participate in platform design in collaboration with the product team,
    • Participate in the design of the technical architecture,
    • Develop application components in collaboration with the development team,
    • Manage phases of testing, certification and collaborative recipe with project management,
    • Participation in the operational maintenance of the infrastructure,
    • Preventive and corrective maintenance of production infrastructures,
    • Write the appropriate documentation in order to ensure continuity and maintainability of applications and infrastructure on which you will work.

Apply Now

Don’t hesitate to send us your application.